These days, we all have a chance to make our feelings known about a wide range of products and services. You can leave a customer review of products and vendors on Amazon or Etsy or many, many other online merchant sites. More and more restaurants allow you to pay at the table with a device that also asks you to rate your meal and the service. There are seemingly endless numbers of incentivized surveys in which you are promised a discount or other special deal if you scan the QR code on your receipt and share your feedback.
All of this reviewing might seem like overkill, but it can help individuals make quality decisions about their own purchases and the like. Being able to see how others view a product or service can give you a starting point for making your own choices.
And that is no less true when it comes to mental health and substance use disorder treatment centers. Peak View Behavioral Health recently surveyed more than 1,000 individuals who had sought treatment at our facility and through our programs.
The results were clear: Peak View Behavioral Health earns high marks when it comes to patient satisfaction.
Let’s Dive Into the Numbers
The survey gave folks the opportunity to rank Peak View Behavioral Health in a number of different areas. Regardless of the service in question, we received consistently positive reviews.
In four areas, the results were reported on a five-star scale—like you might find on Amazon.
Here is how the numbers broke down:
- Helpfulness of nursing staff: 4+ stars
- Helpfulness of therapists: 4+ stars
- Courteous and respectful staff: 4+ stars
- Sense of security and safety: 4+
In the category “overall impression of the program,” results were reported on a 10-star scale and Peak View Behavioral Health received eight stars. (To see these results presented as illustrated star scales, click here.)
As these results show, the people we serve have exceptional experiences at Peak View Behavioral Health—experiences that improve their overall well-being and quality of life.
Wait. No Perfect Scores?
When it comes to customer reviews, everybody hopes to get five stars all of the time. At the same time, customers can be pretty stingy when it comes to giving five-star reviews. That is perfectly understandable. After all, it is not terribly often that we experience perfection—no matter what area of our lives might be under consideration.
But make no mistake: Peak View earned plenty of five-star reviews in order to arrive at the 4+ rating we have detailed above.
Still and all, the results are a good reminder that improvement is always possible. At Peak View Behavioral Health, we never rest on our laurels. We are committed to providing personalized and evidence-based treatment grounded in our expertise, experience, and empathy. Every individual we serve is treated with respect and offered the best possible care.
We are proud of the reviews we earned from those we have served. At the same time, we are committed to constant improvement.
Who and How We Can Help
At Peak View Behavioral Health, our services are available to aid:
- Adults
- Adolescents
- Families
We are equipped to help with a range of issues. We offer treatment for:
- Substance use disorders
- The various kinds of depression
- Bipolar disorder
- Schizophrenia
- Suicidal thoughts
- Other mental health issues
We offer these services in various ways:
- Inpatient care
- Outpatient care
- Intensive outpatient programs
- Virtual intensive outpatient program
- Electroconvulsive therapy
- Recreational therapy
We are committed to a set of shared core values when it comes to our work:
- Honesty
- Competence
- Perseverance
- Passion
- Respect
- Teamwork
A Few More Words From Those We Serve
Receiving high rankings on a star scale is wonderful, but we also value the words our patients and others share with us to describe how our services are helping people lead better lives. Here are just three examples:
There should be a dozen more hospitals just like you in Colorado. Your staff and facility [are] wonderful. Individual and group therapy were both awesome. – Former adult client
Peak view is an important part of our mental health protocol. When we have a student in crisis, we can rely on Peak View to us. – A high school counselor
You are listened to us, hear the problem, and came up with good solutions, and it’s been going good ever since. You guys are a miracle. You are a wonderful place. – Parent of a client
We are proud to play a positive role in so many people’s lives.
When You Are Ready, We Are, Too
We are committed to helping people renew their balance and embrace the hope in their lives. Located in Colorado Springs, Colorado, Peak View Behavioral Health is here whenever you need us. If you need help with a mental health disorder, a substance use disorder, or both, we are ready to serve you as you make crucial and lasting changes for the better.
